UPDATE: Dennis Clark, Acme’s VP of marketing and merchandising, tells us the self-checkouts were removed to improve service, but getting rid of them was only half the battle.
“The reason is to improve customer service by having more interaction with customers and to be able to help them through the checkout process,” Clark said. The second half is increasing the number of checkers. “Our commitment is to man the store appropriately at the checkouts and move people through quickly.”
Clark noted that the change was part of a large remodel that includes improving the produce section, adding more natural products, increasing the number of frozen items and lowering prices, as well as cosmetic updates to the decor. A ribbon-cutting for the improved store is scheduled for 9 a.m. Friday, March 28.
ORIGINAL STORY FOLLOWS:
This one just doesn’t make any sense to us, but what do you think?
As part of its ongoing renovation under new ownership, Acme at 10th and Reed has removed the four self-checkout stations and replaced them with regular checkout aisles.
We emailed a corporate spokeswoman late last night and haven’t yet heard back on what the rationale would be. We can’t imagine.
The change was part of an ongoing renovation that has included upgrading cold cases, adding stock like a natural foods aisle and other improvements to make it a place you want to go to, rather than go because it happens to be the closest grocery store.
We’ll update if/when we hear back.